Refund policy
- Must be within 30 calendar days of original purchase (or date of receipt if shipped).
- Must be in resalable condition, unused with no sign of wear and tear, and in original packaging.
- Must be accompanied by the original receipt.
- No returns on:
- glue
- primer
- cut material (pipe, pond liner etc.).
- product that has been installed. i.e. had water run through it.
- All cash sales final.
- Exchanges permitted for items of equal or lesser value - no change given.
- Exchanges permitted for items of greater value - cost difference to be paid.
- Wes-Tech reserves the right to refuse any return or charge a restocking fee.
Charge/Credit Account Returns
Charge/Credit account returns will be for credit on account only.
Credits issued for returns must be used within one year from date of issue.
Online Order Returns
Online order returns that must be shipped require a Return Material Authorization (RMA) form. See our shipping policy for full details. Fill out the RMA form online.
Cash Sales Final
Wes-Tech Irrigation is mainly a wholesale business that services professional irrigation companies on an account basis. We also service retail customers but carry very little cash and as such are unable to make cash refunds. Cash sales are defined as sales in hard currency, this does not apply to electronic payment (Credit/Debit).
Course Refunds
Cancel at least 48hrs notice of your scheduled course time to receive a full refund. Cancellations after this time period will not be eligible for a refund.
Warranty Claims
Wes-Tech supports manufacturer warranties. In all cases these warranties are for manufacturer defects. The manufacturer warranties vary in both time frame and claim procedures. Wes-Tech will endeavor to process your warranty quickly. Visit us in store to process your warranty.
- Victoria Branch: #5 - 652 Alpha St. Victoria, BC V8Z 1B5
- Langford Branch: 893 Van Isle Way. Langford, BC V9B 5R8
For warranty claims on products purchased and shipped through our online store please fill out an RMA form to process the warranty. See our shipping policy for more details.